As markets become increasingly mediated by digital communication, reputation ceases to be formed solely through corporate messages or marketing campaigns. It emerges from the complex interaction of cultural narratives, social discussions, media signals, and collective interpretations.
The Institute researches these processes, combining data analysis methods, communication theory, behavioral research, and cultural interpretation. Our task is to separate the fraction of that data that moves behaviour from the fraction that does not — and to build methodologies, indexes, and standards on that distinction.